Do companies need an accessibility statement?

The Accessibility Act does not use the term. Services covered by the law must instead have information on the service's accessibility. According to PTS, it serves a similar purpose to an accessibility statement under the DOS Act.

Can we use Digg's template?

Digg's templates are made for the DOS Act and the public sector. They can work as inspiration, but the content requirements in the Accessibility Act are different. So check against PTS's guidance.

Does PTS check the information?

Yes. In its supervision of e-commerce services, PTS checks that there is information on how the service works and that it is given in an accessible way.

Accessibility statement template for companies

Is your company covered by the Swedish Accessibility Act? Then your service needs information on how it meets the accessibility requirements. Digg's templates are made for the public sector. This template is adapted for companies, for example e-commerce.

Accessibility statement vs. accessibility information – what is the difference?

Accessibility statement is the term used in the Swedish law on accessibility of digital public services (the DOS Act), which applies to the public sector. The Accessibility Act, which has applied to certain companies since 28 June 2025, does not use the term. It requires information on the service's accessibility instead, and according to PTS that information serves a similar purpose.

Source: PTS, Information om tjänstens tillgänglighet (in Swedish)

What the template contains

A description of the service and how it works
Which accessibility requirements are relevant to the service
How the service meets the requirements, and which shortcomings there are
How the information itself is made accessible
Contact details, and how users report shortcomings

Copy the template

Copy the text, paste it into your own page and replace what is in square brackets.

Information on the service's accessibility

[Name of the service], [domain]. Last updated: [date].

1. A description of the service and how it works

[Describe what the service is and what a user can do in it, for example search, choose, pay and get a confirmation.]

2. Which accessibility requirements are relevant to the service

[State which accessibility requirements you have worked from for the service.]

3. How the service meets the requirements, and which shortcomings there are

[Describe how the service meets the requirements. List the shortcomings you know of, where in the service they are and when you plan to fix them.]

4. How the information itself is made accessible

[Describe how this information is made accessible, and how a user can get it in another format.]

5. Contact details, and how users report shortcomings

[Give an email address or phone number, and how a user reports a shortcoming in the service.]

Do you know which shortcomings to report?

The information has to describe how the service meets the requirements. To do that, you need to know where the shortcomings are. Run a free scan of your domain in a few seconds, or book a meeting if you want help writing the information.

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Frequently asked questions

Do companies need an accessibility statement?: The Accessibility Act does not use the term. Services covered by the law must instead have information on the service's accessibility. According to PTS, it serves a similar purpose to an accessibility statement under the DOS Act.
Can we use Digg's template?: Digg's templates are made for the DOS Act and the public sector. They can work as inspiration, but the content requirements in the Accessibility Act are different. So check against PTS's guidance.
Does PTS check the information?: Yes. In its supervision of e-commerce services, PTS checks that there is information on how the service works and that it is given in an accessible way.

Sources (in Swedish):