The Accessibility Act for businesses – who is covered and what is required?
The Accessibility Act (LPTT) applies to certain consumer-facing products and services. Here is a short overview of which areas are covered, which requirements apply and how you can start working on digital accessibility in practice. Always check the current guidance from PTS.
Frequently asked questions
- What are the Accessibility Act and LPTT?
- LPTT is the Swedish Act on the accessibility of certain products and services. It implements the EU Accessibility Act (the European Accessibility Act) and came into force on 28 June 2025. It does not automatically apply to every business; the type of product or service and its audience decide whether it is covered.
- Which businesses and services can be covered?
- Examples of consumer-facing services are e-commerce, banking and payment services, electronic communications, passenger transport, e-books and services giving access to audiovisual media. PTS also describes the size conditions that apply to service providers and which exemptions may apply.
- What does the Act require of a service?
- The requirements cover, among other things, accessible information, an accessible interface and functional design, and support services offered with the service. Which requirements apply depends on the service in question.
- How do you bring a website closer to WCAG?
- Start by mapping the most important user journeys, combine automated tests with manual review, prioritise the issues and follow up after changes. A scan is a first step; it does not replace the whole job of working on content, code and user journeys.
- Does an accessibility widget work?
- A widget can give visitors features for adjusting things like text, contrast and layout, and can be part of a wider accessibility effort. It should be combined with reviews and fixes in content, design and code.
Sources: PTS – The Act on the accessibility of certain products and services and Lag (2023:254) om vissa produkters och tjänsters tillgänglighet